11 minutes of reading
School reviews: How to get feedback
How to get feedback from students and their parents? Let's give some tips in this article.

07.04.2023
School reviews: How to get feedback
The CODDY franchise is a network of programming schools for children and teens. Each student who attends classes at CODDY has their own experiences and needs. In order to meet student needs and improve services, CODDY needs feedback from students and their parents.
Reviews are an important tool for any organization, including CODDY. They can help you find out what is working well and what needs improvement. They can also help students and their parents make an informed decision when choosing a school.

How do you get feedback from students and their parents? Here are some tips.
1. Create a questionnaire
You can use a questionnaire to find out what students and their parents think about the learning process. The questionnaire can include questions about the quality of teaching, the organization of the educational process, etc. To maximize participation, the questionnaire should be short and easy to use.
Here is an example of a questionnaire for parents that can be used with the CODDY programming school example:
  1. Rate the overall impression of CODDY. (very positive, positive, neutral, negative, very negative)
  2. How would you rate the quality of the curriculum of CODDY? (very high, high, medium, low, very low)
  3. How would you rate the professionalism of the teachers of CODDY? (very high, high, medium, low, very low)
  4. How would you rate the level of support CODDY provides to its students and parents? (very high, high, medium, low, very low)
  5. How would you rate the quality of communication between parents and CODDY? (very good, good, average, poor, very poor)
  6. What could be improved at CODDY?
  7. Do you have any other comments or suggestions for CODDY?
This is just an example and each training center can adapt the questionnaire to the needs of its clients. The important thing is thatthe questionnaire is simple and easy to fill out so that all parents can participate.

2. Hold parent meetings
Meeting with parents is a good way to get feedback from them. Parents can share their impressions about the educational process and ask questions. Also, CODDY can present itself and its services in the best possible light.
Here is an example of a 1-hour parent meeting schedule that can be used for the CODDY Programming School example:
I. Greeting and opening speech (5 minutes)
  • Greeting to all parents and thanks for participation
  • Brief description of the purpose and format of the meeting
II.Overview of the CODDY curriculum (20 minutes)
  • Brief description of CODDY's curriculum and core principles
  • Overview of curricula and courses offered to children of different age groups
  • Examples of learning materials and projects that students can complete as part of the program
III. Review of "How to help your child learn successfully CODDY" (25 minutes)
  • Discussion of methods to help your child learn successfully in CODDY
  • How parents can support their child in the learning process and help them succeed
  • Discuss methods parents can use to help their children stay motivated while learning
IV. Parent feedback (10 minutes)
  • Give parents an opportunity to ask questions or make comments
  • Solicit feedback from parents about CODDY and their experience with the program
V. Closing remarks and thanks (5 minutes)
  • Summarize the meeting and discuss next steps
  • Thanking parents for their participation and time spent at the meeting
Such an action plan can help build trust with parents, help them understand the curriculum and teaching methods, and get feedback from them on their work.

3. Follow social media
Social media is a powerful tool for getting feedback from students and their parents. The training organization must monitor its social media pages and respond to questions and comments to maintain a positive image.

4. Provide the possibility to leave reviews on your website
The CODDY website has an area where students and parents can provide feedback on their learning experiences. This helps other potential students and their parents make an informed decision when choosing a school. You can set up a similar page on your website!

5. Reviews of external resources
your business. When potential customers are looking for information about a business, they often consult other people's reviews to judge the reliability and quality of services. If your business has many positive reviews, its ranking will increase and can lead to an increase in customers. Therefore, encouraging customers to leave reviews on Google, Yell and other review portals is an important marketing strategy for any business.

Also, do not forget that the reviews collected must be of high quality and relevant to the target audience. The quality and relevance of the reviews can boost customer confidence and convince them to choose your childcare facility.

To gather feedback, you can use a variety of tools and technologies. For example, send questionnaires to customers via email or a mobile app, ask them to leave feedback on the company's social media page, or use services to collect feedback on specialized platforms.
Encouraging customers to leave reviews on Google, Yell and other review portals is one of the most effective methods. After all, reviews on these platforms can influence your children's center's ranking and positioning in search results. Moreover, potential customers are more likely to pay attention to reviews on these platforms when choosing a childcare center for their children.

However, do not forget that it is not only important to collect reviews, but also to manage them properly. It is necessary to respond to every review, even if it is somewhat negative. This will show your customers that you are ready to work on improving your services and take into account the opinion of each customer.

It is also important to regularly update your children's center pages on social networks and platforms to attract new customers and stay in touch with existing ones.

Therefore, collecting and using feedback about the children's center can be an important tool for growing a business and attracting new customers. The most important thing is that the reviews are of high quality and are handled professionally and responsibly.

6. Social media reviews
When it comes to promoting children's centers on social media, many managers face the problem of choosing a format for posting reviews of their clients. However, screenshots of personal correspondence and photo galleries are not the best choice. Such formats are not only cumbersome to read, but also do not inspire confidence in potential customers who are looking for a reliable daycare center for their children.
Instead, it is recommended to publish reviews in text format so that they are easy to read and can be found in search engines. Also, it is important that you only post real testimonials from real customers to build trust in your business. If you want to use social media to attract new customers, it's best to use high-quality media content such as photos and videos to grab the attention of your target audience.
It's important to remember that social media is not just a place to post reviews, it's also a tool to attract and retain customers. If you pay attention to the little things, your children's center will look reliable and attractive to potential customers. Do not forget about it, and your business will grow and develop!

7. Analyze the feedback you receive
Feedback received should be carefully considered. CODDY takes into account all comments and suggestions in order to improve its services and meet the needs of its customers. It is also important to consider not only negative but also positive feedback in order to maintain successful practices.

8. Be grateful for feedback
Everyone who has left a review deserves the company's gratitude. Even if the feedback was negative, the company should thank them for their feedback and express their willingness to correct their mistakes. Appreciating feedback helps maintain customer trust and shows that the company values their opinion.

5 ways to Encourage Customers to Leave Reviews for Your Daycare Center
  1. Thank you for your feedback. After a customer submits a review, send them a thank you message. This can be as simple as "Thank you for your feedback!" or a more detailed message expressing your gratitude and appreciation.
  2. Gifts and Bonuses. Offer your customers a small bonus for submitting a review, such as a discount on their next visit or a free class at your children's center.
  3. Links to review sites. Place links to testimonial pages in various places in your child care center and on your website. This makes it quick and easy for your clients to find the pages where they can leave a review.
  4. Ask for feedback. Ask your clients to leave a review after each visit to your child care center. This can be done manually or automatically via email, WhatsApp or SMS.
  5. Create conditions for leaving a review. Put up signs asking for feedback in your childcare facility, put rating forms in a convenient place, create surveys and questionnaires for your customers to express their opinions.
It is important to understand that encouraging customers to leave reviews must be honest and ethical. Do not buy reviews or persuade customers to leave a positive review in exchange for a gift or bonus. This can damage your child center's reputation and hurt your business in the long run.

Finally
As you can see, gathering feedback from students and their parents is an important part of the Children's Center's work. This helps the organization improve its services and meet the needs of its clients. Appreciating feedback is also important to maintain client trust and show that the Children's Center values the opinions of its clients.

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