Any teamwork is based on communication. Communication management is a basic skill of the project team leader. Managers who conduct their communication poorly can lose up to 56% of the project budget just because of this.

We tell you how to manage so that the work goes smoothly and efficiently.

This is the planning, collection, creation, dissemination and control of information between all project participants. Effective communication management helps to achieve project goals with minimal costs, reduce risks and resolve conflicts.

Managers spend most of their working time communicating and transmitting information. Their task here is not to miss anything, to convey information to each participant in a timely manner, to minimize conflicts and to take into account feedback.

They are aimed at achieving clarity and transparency in the process of interaction between all participants. Key objectives include:

All communications are divided into regular and situational: regular occur according to a pre–set schedule (weekly meetings), situational - as needed (emergency notifications). They include:

The communication management process of the project is cyclical and consists of several stages:

1. Planning: identification of communication needs and development of a plan that includes a schedule, channels and forms of interaction.

Here, the head indicates who and what provides communication and what needs to be done after receiving information. Ask stakeholders how often and how detailed reports they want to receive.

2. Implementation: the manager communicates with all parties and participants, organizes and transmits information, helps solve problems and conflicts, analyzes what is happening and plans the next steps.

3. Control: receiving feedback on the project and evaluating the effectiveness of communications, adjusting the plan if necessary.

This is a document describing the participants, methods and schedule of communication. Its purpose is to structure all stakeholders and the information they will receive. Before you make it, you need to:

The plan itself should answer the questions:

This item describes the communication participants in the project. Of these:

What information and in what format should each of the project parties receive?

Is the time and place of communication for each group or individual participant.

Which communication channels and to whom the information will be transmitted. Here it is worth considering which of them (messengers, mail, personal meetings) will be more effective and convenient for recipients.

Also, in what form the information will be transmitted. Text, images, tables, reports.

What: Project Information
Who: The customer
How: By email in .docx report format
When: One day before the weekly meeting

Speak consistently, clearly and concisely, articulating information in an understandable and accessible form. Take into account and prescribe the nuances, explain and make guides if the recipient is not familiar with something - everything should be as crystal clear as possible. Do not expect to be understood half a word.